The latest Council news and events
Our staff and elected representatives
Find out about upcoming meetings and read agendas
Social, economic, environmental and cultural wellbeing
How to request official information from the Council
The Chathams Islands is a remote, awe-inspiring place
Information on the upcoming local election
Sets out our work and priorities for the next financial year
Our work and priorities for the next decade
An overview of the Council’s activity for 2020/21
Understanding hazards and risks to build capability
4G wireless broadband services, mobile voice, data and text services are provided by Spark, Vodafone and 2degrees, as well as wholesale partners of those companies.
If you experience faults with mobile services, please do the following:
It is very important to log faults through your provider so the appropriate fault tracing can be done, with the fault recorded correctly with all the required information. All providers have a fault process with internal checks on their core network completed first and then appropriate actions can be taken including working with the RCG on the physical Chatham Islands network. Your help in reporting faults will assist greatly in understanding faults and improving the service.
Spark
Check for outages here - https://www.spark.co.nz/outages/(external link)
Report Spark faults here - dial 120 or 0800 22 55 98 available 24 x 7
Report a fault online here - https://www.spark.co.nz/help/contacts/support/feedback/(external link)
Vodafone
Check for outages here - https://www.vodafone.co.nz/help/network-status/(external link)
Report Vodafone faults here - Mobile: 0800 800 021 or Broadband: 0800 438 448
Report a fault online here - https://www.vodafone.co.nz/contact/feedback/complaints/(external link)
2degrees
Check for outages here - https://www.2degrees.nz/network-status/(external link)
Report 2degrees faults here - Mobile 200 or 0800 022 022
Report a fault online here - https://www.2degrees.nz/contact-us(external link)
