News and Events / 2022

Reporting faults on the mobile network

• Last Updated

4G wireless broadband services, mobile voice, data and text services are provided by Spark, Vodafone and 2degrees, as well as wholesale partners of those companies.

If you experience faults with mobile services, please do the following:

  • Check the providers website for any known outages and/or
  • Report all new faults to your service provider.

It is very important to log faults through your provider so the appropriate fault tracing can be done, with the fault recorded correctly with all the required information. All providers have a fault process with internal checks on their core network completed first and then appropriate actions can be taken including working with the RCG on the physical Chatham Islands network. Your help in reporting faults will assist greatly in understanding faults and improving the service.

Spark

Check for outages here - https://www.spark.co.nz/outages/(external link)

Report Spark faults here - dial 120 or 0800 22 55 98 available 24 x 7

Report a fault online here - https://www.spark.co.nz/help/contacts/support/feedback/(external link)

Vodafone

Check for outages here - https://www.vodafone.co.nz/help/network-status/(external link)

Report Vodafone faults here - Mobile: 0800 800 021 or Broadband: 0800 438 448

Report a fault online here -  https://www.vodafone.co.nz/contact/feedback/complaints/(external link)

2degrees

Check for outages here - https://www.2degrees.nz/network-status/(external link)

Report 2degrees faults here - Mobile 200 or 0800 022 022

Report a fault online here - https://www.2degrees.nz/contact-us(external link)